Can you imagine your carrier treating your shipment as if it is the only shipment moving in their system?

At TLM, we treat every individual shipment as though it is the only one moving in our system – regardless of how many shipments you move each day.

Carriers today move such large volumes of freight that it is virtually impossible for them to be aware of all of the needs of any one individual shipment. Your shipment moves with the masses and is singled out usually only after a problem arises when it is often too late to prevent the problem from impacting your customer.

Your team of experts at TLM recognizes that every individual shipment has its own set of cost, service, pickup, delivery and special handling requirements. We monitor each shipment every step of the way from the creation of the Bill of Lading to the daily movement of the freight to the accurate invoicing of the freight charges. When problems do arise, we work to resolve the issue as the shipment moves to prevent the problem from impacting your customer.

We accomplish this by routinely ensuring the following for each individual shipment:

• The shipment is moved in the most cost effective manner.
• Each individual Bill of Lading is properly prepared.
• Your shipment is moved by a carrier that will meet your specific service requirements.
• When special handling of your shipment is required, we work with the carriers to ensure your needs are met.
• Every pickup is verified to ensure it is made on time.
• Each shipment is traced on a daily basis to ensure it is moving to make on-time service.
• Each shipment is traced on a daily basis to ensure it is moving in tact. When shortages and/or overages are discovered in transit, we work to resolve the exception prior to delivery.
• Every delivery is verified to ensure it is made on time and without exception.
• We verify the accurate freight charges on every bill and work to dispute and resolve any unwarranted charges prior to invoicing you. Your invoices will be accurate.
• We will assist and represent you in the resolution of a shortage, damage or any resulting claim.

At TLM, we meet our customer’s needs one shipment at a time!